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Rose Add-in for Excel FAQs

Q: Where was my Rose add-in installed on my computer?

A: By default the add-in files will be located in this directory:


Q: I just ran the Rose desktop app installer and now when I try to push and pull I get this error:

Traceback (most recent call last):
  File ""<string>"", line 1, in <module>
  File ""c:\users\myname\appdata\roaming\microsoft\addins\"",
line 3, in <module>
   import xlwings as xw
 ModuleNotFoundError: No module named 'xlwings'

A: The required packages for the add-in were not installed correctly. Follow these steps to resolve this issue:

  1. Close all open excel windows
  2. Open up a windows terminal window from the start menu by searching Command Prompt
  3. With the command prompt window open enter the following commands:
    1. pip install pywin32 anytree
    2. pip install xlwings==0.10.4 yfinance fredapi
    3. python -m pip install --index-url= blpapi
    4. pip install rose_wrapper --extra-index-url --upgrade --no-cache-dir
  4. Open excel and try to pull and a code owned by you or your company.

Q: How do I change my rose account on my excel add-in?

A: Follow these steps in order to change your login associate with your Rose add-in for Excel

  1. Open a file explorer window and navigate to directory: C:\Users\YOUR_USERNAME\AppData\Roaming\Microsoft\AddIns
  2. Right click on the file rose.config and select open with and open with notepad
  3. Replace the email and password in this file with the new email and password you would like to use

Q: My add-in wasn’t activated or I keep getting NAME? Error in excel

A: The add-in wasn’t activated.

To fix this do the following:

  1. Open the Trusted Locations menu. File> Options> Trust Center> Trust Center Settings> Trusted Locations
  2. Press the Add new location… button.
  3. Click the Browse… button.
  4. Navigate to the folder that contains your add-in files and press OK.
  5. Press OK, then press OK again on the Trust Center Window.
  6. Close and re-open Excel

Q: Error message: “Sorry, we couldn’t find add-in [add-in name]. Is it possible it was moved, renamed or deleted?”

A: This could happen after you delete an Excel Add-in file without uncheck it from the Excel Add-in dialog box.

That's because the Add-in isn't properly unloaded before the Add-in is deleted, so Excel tried to load it every time a new workbook is opened but can't find it.

How to Fix:

  1. Open a new blank Excel file
  2. Save the file with the following conditions:
    1. Use Excel file extension “.xlam”
    2. Save the file with the same add-in name in the error message
    3. Save it under the same folder as the folder stated in the error message
  3. Once you have saved this new faux add-in file, close down Excel
  4. Open Excel, go into your Excel Add-ins dialog box and check the add-in and hit Ok
  5. Go back into you Excel Add-ins dialog box and uncheck the add-in and hit OK
  6. Close out of Excel
  7. Delete the faux Excel add-in file